Trigger steps initiate workflows based on specific events or conditions. They serve as the starting point of your workflow, activating when certain events occur.
We’re constantly expanding our integration ecosystem, with new services and capabilities being added on a regular basis to help you build more powerful workflows.
Action steps interact with external services to perform specific operations. They complement trigger steps by enabling your workflow to not only respond to events but also take actions in various systems.Examples of action steps include:
Let’s look at a practical example of how trigger and action steps work together:
An “On Received Email” trigger step detects new incoming emails
A Model step processes the email content and generates an appropriate reply
A “Send Email” action step sends the generated reply back to the sender
With just these three steps, you’ve created a complete automated email reply system. You could further enhance this workflow by adding a “Send Slack Message” action to notify your team when new emails arrive, including details like subject, body, and sender information.